Schedule
The THINK 11 schedule has not been finalized, but the below dates and times can be used for general planning of your trip. Be sure to check back often for updates. Download the Full Schedule
View Schedule HighlightsMay 14
-
12:00 PM - 5:00 PMTHINK Registration Desk
-
12:00 PM - 5:00 PMCO-OP Experience "Idea Lab"
-
12:00 PM - 5:00 PMCyber Café
May 15
-
10:00 AM - 5:00 PMTHINK Registration Desk
-
10:00 AM - 5:00 PMCO-OP Experience "Idea Lab"
-
10:00 AM - 5:00 PMCyber Café
-
1:00 PM - 2:00 PMTHINK Impact Session #1View Details
- Emerging Technologies and Trends to Combat Card Fraud
John Buzzard
Client Relations Manager / FICO
Bill Freer
Manager – Risk / CO-OP Financial Services
Katrina Johnston
Senior Risk Analyst / CO-OP Financial Services - Social CRM - Loyalty Marketing 2.0
Uwe Hook
CEO / BatesHook, Inc. - Leveraging Cloud Computing in your Credit Union to Reduce IT Costs & Increase Efficiency
Hugh Smallwood
Chief Technology Officer / Ongoing Operations
- Emerging Technologies and Trends to Combat Card Fraud
-
2:00 PM - 2:14 PMBreak
-
2:15 PM - 3:15 PMTHINK Impact Session #2View Details
- Grassroots Membership Growth – Boots in the Dirt
Sue Mitchell
CEO/ Mitchell, Stankovic Associates
Brandi Stankovic Rice
CEO/ BLS Consulting
Joe Schroeder
CEO / Ventura County Credit Union - Progressive Payment Trends: The Gateway to Credit Union Growth
Caroline Lane
SVP Business Development & Marketing / CO-OP Financial Services - New Payment Legislation (Durbin and Beyond)
Tucker Foote
Vice President, Public Policy / MasterCard Worldwide
- Grassroots Membership Growth – Boots in the Dirt
-
3:15 PM - 3:30 PMBreak
-
3:30 PM - 4:30 PMTHINK Impact Session #3View Details
- Analytics to Drive a World Class Debit Program
Rachel Mackert
Relationship Manager / Saylent Technologies
Marilynn Davis
Director, ATM and Card Services / Ent Federal Credit Union
Nancy Crouch
Director, Card Services / AA Credit Union - Building Loyalty: In & Out
Brent Dixon
Young Adult Advisor / Filene Research Institute
Chris Wolgamott
Community Development Liason
Ronaldo Hardy
Branch Manager
Sasha Kemble
Trainer & Silver-Lining Specialist - Uncovering The Hidden Loan Potential of Your Less-Engaged Members
Jon Knoll
National Call Center Sales Manager Western US / CO-OP Financial Services
Pierre Cardenas
CEO
- Analytics to Drive a World Class Debit Program
-
6:00 PM - 6:15 PM*Gather for Group Escorted Walk by Disney Cast Members to Welcome ReceptionView Details
Sequoia South Foyer
*Attendees MUST be at meeting location by 6:15 pm in order to enter Disneyland® Park without a ticket.
Hide Details -
6:15 PM - 6:30 PMWalk into Disneyland® Park
-
6:30 PM - 8:00 PMWelcome ReceptionView Details
Inside Disneyland® Park. Dinner on own.
Hide Details
May 16
-
6:00 AM - 4:00 PMTHINK Registration
-
7:00 AM - 4:00 PMCO-OP Experience "Idea Lab"
-
7:00 AM - 4:00 PMCyber Café
-
8:00 AM - 8:30 AMWelcome and Kick-OffView Details
CO-OP’s Caroline Lane, Sr. VP, Business Development and Marketing, and Samantha Paxson, VP, Marketing
Hide Details
Valerie Morris, THINK 11 MC, former CNN anchor & financial journalist -
8:30 AM - 9:30 AMSpeaker: Sir Ken Robinson, PhDView Details
“Vision”: The Element: How finding your passion changes everything in your business.
Hide Details -
9:30 AM - 10:00 AMSpeaker: Tony HawkView Details
“Vision”: Success Via Authenticity.
Hide Details -
10:00 AM - 10:15 AMBreak
-
10:15 AM - 11:30 PMThink It Out Session #1: "Vision" RoundtableView Details
Sequoia Ballroom
- Valerie Morris (MC)
- Sir Ken Robinson, PhD (Internationally acclaimed expert on creativity and innovation)
- Tony Hawk(Pro Skateboard Legend)
- Mark Meyer (CEO, Filene Research Institute)
- Bill Cheney (President & CEO, CUNA)
-
11:30 PM - 1:30 PMReusable Bag Lunch Distribution
-
1:30 PM - 2:15 PMSpeaker: Nancy Lublin, DoSomething.orgView Details
“Profits via Operational Excellence”: Zilch: the Power of Zero in Business–How to Accomplish More With Less.
Hide Details -
2:15 PM - 3:00 PMSpeaker: Susan Packard, HGTVView Details
“Profits via Operational Excellence”: Growing Your Leadership Team to Optimize Operations.
Hide Details -
3:00 PM - 3:30 PMThink It Out Session #2: "Challenges to Operation Efficiency" RoundtableView Details
Sequoia Ballroom
- Valerie Morris (MC)
- Nancy Lublin (CEO, DoSomething.org)
- Susan Packard (Co-Founder and former COO, HGTV)
-
3:30 PM - 4:00 PMBreak
-
4:00 PM - 5:30 PMCO-OP FS Shareholders Meeting
-
6:30 PM - 9:30 PMPartner Networking ReceptionView Details
House of Blues
Hide Details
May 17
-
7:00 AM - 11:00 AMTHINK Registration
-
7:00 AM - 4:00 PMCO-OP Experience "Idea Lab"
-
7:00 AM - 4:00 PMCyber Café
-
8:30 AM - 9:00 AMTHINK Prize Finalists' Presentations
-
9:00 AM - 9:45 AMSpeaker: Jeanne Bliss, Land’s End, Microsoft, MazdaView Details
“Organic Growth”: Becoming a “Member” Organization to Gain Greater Sales.
Hide Details -
9:45 AM - 10:30 AMSpeaker: Porter Gale, Virgin AmericaView Details
“Organic Growth”: Connecting with Members via Social Media to Grow Organically.
Hide Details -
10:30 AM - 11:30 AMThink It Out Session #3: "Organic Growth" RoundtableView Details
Sequoia Ballroom
- Valerie Morris (MC)
- Jeanne Bliss (Customer Loyalty Expert - Previously with Lands' End, Allstate, Microsoft, Coldwell Banker Corp, and Mazda Corp)
- Porter Gale (Vice President, Virgin America)
-
11:30 AM - 12:00 PMBox Lunch Distribution
-
12:00 PM - 5:30 PMChildren's Miracle Network Hospitals (CMNH) Charity Golf TournamentView Details
Meeting Point: Conference Entrance/Conference Porte Cochere
Held at the Oak Creek Golf Course, this beautiful Tom Fazio designed course offers something for players at all levels. Enjoy tapered fairways, scenic greens and beautiful lakes among dense and dynamic flora, making for a truly exciting golfing experience. This event will be even more memorable, as MasterCard is bringing PGA golf pro Brad Faxon, who finished 1st on the PGA TOUR 8 times, to be part of the tournament. Registration includes motor coach transportation to and from the golf course.
Tuesday, May 17 12:00 p.m. – 5:30 p.m. $225
Hide Details -
1:00 PM - 4:00 PMCMNH Charity CHOC Event (sold out)View Details
THIS EVENT IS SOLD OUT
Meeting Point: Conference Entrance/Conference Porte Cochere
We have a wonderful, heart-warming day planned at the Children’s Hospital of Orange County (CHOC). The event will start with a welcome by the CHOC staff. Guests will break up into groups of three, which will rotate into three separate activities:
- Joining the children in the playroom for cookie decorating, face painting, a visit from the magician and more
- Guests will assemble “bed side kits” for those children that can’t get to the playrooms. Kits will include coloring books, crayons, playing cards and fun toys
- Guests will be taken on a personalized tour of CHOC
Tuesday, May 17 1:00 p.m. – 4:00 p.m. $100
Hide Details -
1:00 PM - 4:00 PMCMNH Charity Disney Backstage TourView Details
Meeting Point: Brisa Courtyard
Go behind the scenes at the Disneyland® Resort for a first-hand view of the business philosophies of Walt Disney himself, and see how every Disney Cast Member works with a shared sense of purpose that adds to the bottom line.
Tuesday, May 17 1:00 p.m. – 4:00 p.m. $150
Hide Details -
7:00 PM - 7:15 PM**Gather for Group Escorted Walk by Disney Cast Members to Gala DinnerView Details
Sequoia South Foyer
Hide Details
**Attendees MUST be at meeting location by 7:15 pm in order to enter Disney California Adventure™ Park without a ticket. -
7:15 PM - 7:30 PMWalk into Disney California Adventure™ Park
-
7:00 PM - 11:30 PMCO-OP Awards Gala and Dinner, Announcement of THINK Prize winner, Evening EntertainmentView Details
Inside Disney California Adventure™ Park
Hide Details
May 18
-
7:00 AM - 1:00 PMTHINK Registration
-
7:00 AM - 1:00 PMCO-OP Experience "Idea Lab"
-
7:00 AM - 3:00 PMCyber Café
-
8:30 AM - 9:30 AMSpeaker: Brett King, Author, Wealth Management ExpertView Details
“Selling Our Story to Non-Members”: Banking 4 Tomorrow to Gain Greater Membership Today.
Hide Details -
9:30 AM - 10:30 AMSpeaker: Jeff Manning, Got Milk?View Details
“Selling Our Story to Non-Members”: Category Marketing to Gain New Membership.
Hide Details -
10:30 AM - 10:45 AMBreak
-
10:45 AM - 11:45 AMThink It Out Session #4: "Selling Our Story" RoundtableView Details
Sequoia Ballroom
- Valerie Morris (MC)
- Nancy Hill (CEO of 4 A's)
- Dr. James D. Likens (Professor of Economics, Pomona College)
- Brett King (Author and Strategic Advisor to the Global Financial Services Sector)
- Jeff Manning (Founder of Got Manning?)
-
11:45 AM - 12:15 PMTHINK 11 Closing and THINK 12 AnnouncementView Details
Be the first to hear the exciting news for THINK 12!
Hide Details