Schedule
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A coworker and I had the great honor of attending THINK 11. This was such an inspiring and energizing experience that we have decided to send all fourteen of our branch and regional managers to THINK 12! You truly won't want to miss a single minute of the THINK 12 Conference.Joselyn SlayRegional Manager, Meritrust Credit Union
Apr 28
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12:00 PM - 5:00 PMTHINK 12 Registration and Information Desk
Apr 29
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10:00 AM - 5:00 PMTHINK 12 Registration and Information Desk
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1:00 PM - 5:00 PMCO-OP Club (Grand Salon G & H)
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1:00 PM - 5:00 PMMasterCard Theater (Grand Salon J)
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1:00 PM - 2:00 PMTHINK Impact SessionsView Details
• The New Strategic Outsourcing Model
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(Grand Salon A)
• Using Strategic Planning Tools to Lift Performance
(Grand Salon B)
• Bank Transfer Day Case Study
(Grand Salon C)
• Power Points—Where Loyalty Programs are Headed
(Grand Salon D) -
2:00 PM - 2:30 PMBreak
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2:30 PM - 3:30 PMTHINK Impact SessionsView Details
• Shaping the Future of Payment Innovation
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(Grand Salon A)
• Improving Profitability by Reducing IT Costs
(Grand Salon B)
• Growth Through Marketing
(Grand Salon C)
• Boosting Revenue with Debit and Credit Analytics
(Grand Salon D) -
3:30 PM - 4:00 PMBreak
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4:00 PM - 4:30 PMAnnual Shareholder Meeting - CO-OP ClubView Details
Grand Salon G&H
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4:30 PM - 5:30 PMTHINK Impact SessionsView Details
• Managing Card Compromises from the Issuer’s Perspective
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(Grand Salon A)
• Marketing Shared Branching: Increase Member Convenience
and Transaction Volumes
(Grand Salon B)
• I Am A Credit Union
(Grand Salon C)
• eCommerce eVolution
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7:00 PM - 8:30 PMWelcome ReceptionView Details
Gather in the Mizner Center Porte Cochere at 6:45pm for transportation to the Beach Club.
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Suggested attire: casual resort wear
Apr 30
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6:30 AM - 8:00 AMCMNH 5K Fun Run/Walk **Charity Event**View Details
Join us for the 1st Annual THINK CMNH 5K Fun Run/Walk.. The timed 5K (3.1 mile) run winds through the resort’s beautiful golf course, waterfalls, tunnels and bridges. Registration includes an event T-shirt and recognition of top runners at the Awards Gala on Tuesday evening. All proceeds will benefit the local CMN Hospital. Continental breakfast available after the event.
Time: 6:30 am - 8:00 am
Location: Meet at the Golf Pro Shop at 6:00 a.m.
Cost: $60.
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8:00 AM - 1:00 PMCMNH Charity Golf Tournament **Charity Event**View Details
The Boca Raton Resort & Club has a rich history and tradition as one of the finest golf resorts in Florida. This exclusive Boca Raton golf resort has always offered a unique, exclusive and luxurious golf experience. The THINK 12 charity tournament for Children’s Miracle Network Hospitals will be played on the signature Resort Course, with beautifully maintained links delivering the perfect blend of history, amenities and challenges. All proceeds will benefit the local CMN Hospital. Continental breakfast available for participants at 7:00 am at the Golf Pro Shop.
Time: 8:00 am - 1:00 pm Shotgun start – Scramble format.
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Cost: Green fee: $250; Club rental fee: $85; Shoe rental fee: $20. -
9:00 AM - 12:00 PMCMNH Interactive Cooking Challenge **Charity Event**View Details
Let’s Get Cooking! Brunch with Herbs & Spices
Let’s Get Cooking! Brunch with Herbs & SpicesJoin us for a hands-on culinary program with an emphasis on the use of herbs and spices in cooking. One of the resort’s executive chefs will demonstrate how to enhance the flavor of any dish with the use of herbs and spices. Teams will compete to create a brunch menu that includes a Fresh Fruit Timbal, Oven Roasted Tomatoes, Shitake Mushroom Potato Hash, and Country Scrambled Eggs with White Cheddar and Black Pepper Sage Ham. All proceeds will benefit the local CMN Hospital.Time: 9:00 a.m.-Noon.Cost: $150.Join us for a hands-on culinary program with an emphasis on the use of herbs and spices in cooking. One of the resort’s executive chefs will demonstrate how to enhance the flavor of any dish with the use of herbs and spices. Teams will compete to create a brunch menu that includes a Fresh Fruit Timbal, Oven Roasted Tomatoes, Shitake Mushroom Potato Hash, and Country Scrambled Eggs with White Cheddar and Black Pepper Sage Ham. All proceeds will benefit the local CMN Hospital.
Time: 9:00 am - Noon.
Location: Grand Salon D
Cost: $150.
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8:00 AM - 5:00 PMTHINK 12 Registration and Information Desk
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8:00 AM - 5:00 PMMasterCard Theater (Grand Salon J)
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12:00 PM - 5:00 PMCO-OP Club (Grand Salon G & H)View Details
Closed 1:00 pm – 2:00 pm for a private event
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12:00 PM - 1:00 PMBONUS THINK Impact SessionsView Details
Stats—Not Just For Baseball
Credit Card portfolio Management: Knowing What’s important
Panel discussion.CO-OP Club - Grand Salon G & H.
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Lunch served. -
2:00 PM - 2:30 PMTHINK 12 Welcome and Kick-offView Details
CO-OP’s Caroline Lane, Sr. VP Business Development and Marketing; Samantha Paxson, VP Marketing; Valerie Coleman Morris, THINK 12 MC, former CNN Anchor and financial journalist.
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2:30 PM - 3:15 PMSpeaker: Jeff Baxter, National Security Consultant, Award Winning GuitaristView Details
Topic: Asymmetrical Thinking in a Conventional World
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3:15 PM - 4:00 PMSpeaker: Billy Beane, Oakland A’s General Manager and Subject of "Moneyball"View Details
Topic: Moneyball The Art of Winning an Unfair Game
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4:00 PM - 5:00 PMTHINK It Out Session
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6:30 PM - 9:00 PMPartner Networking ReceptionView Details
Garden Pool Terrace
Suggested attire: Business casual (Business dress shirts for men; jackets are optional. Casual dresses, slacks, etc. suggested for women.)
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May 01
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7:30 AM - 5:00 PMTHINK 12 Registration and Information Desk
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7:30 AM - 9:00 AMPartner Networking Breakfast—Continental BreakfastView Details
Grand Salon E & F
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8:00 AM - 9:00 AMBONUS THINK Impact SessionView Details
Shared Branching Update
Craig Beach, President and COO, CUSC; Sarah Canepa Bang, President and COO, FSCC.CO-OP Club - Grand Salon G & H.
Hot breakfast served.
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8:00 AM - 5:00 PMCO-OP Club (Grand Salon G & H)
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8:00 AM - 5:00 PMMasterCard Theater (Grand Salon J)
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9:00 AM - 10:00 AMSpeaker: Neil Goldman Senior partner, Goldman Consulting and StrategyView Details
Topic: Member and Non-Member Research Findings
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10:00 AM - 10:45 AMSpeaker: Alexis Maybank, Founding CEO of Gilt GroupeView Details
Topic: By Invitation Only: How We Built Gilt and Changed the Way Millions Shop
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10:45 AM - 11:00 AMBreak
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11:00 AM - 12:00 PMTHINK It Out Session
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12:00 PM - 1:30 PMLunch Buffet (Grand Salon E & F)
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12:00 PM - 12:45 PMAlexis Maybank, book signing (Grand Pre-Assembly)View Details
Grand Pre-Assembly
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12:15 PM - 1:30 PMBONUS THINK Impact SessionView Details
Payment Industry Trends and CO-OP Product Roadmap
Caroline Lane, Senior Vice President, Business Development and Marketing, CO-OP; Dr. Kathy Herziger Snider, Vice President, Product Development, CO-OP.CO-OP Club - Grand Salon G & H.
Hot lunch served.
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1:30 PM - 2:15 PMSpeaker: Dr Jeff Norris, Software Systems Supervisor, NASA Jet Propulsion LaboratoryView Details
Topic: Mission Critical Agility
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2:15 PM - 3:00 PMSpeaker: Doug Rauch, Former CEO of Trader Joe'sView Details
Topic: TB
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3:00 PM - 3:15 PMBreak
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3:15 PM - 4:15 PMTHINK It Out Session
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6:30 PM - 7:00 PMCocktail Reception (Grand Pre-Assembly)
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7:00 PM - 10:00 PMCO-OP Awards Gala and Dinner (Grand Ballroom)View Details
Announcement of THINK Prize Winner, Evening Entertainment
Suggested attire: Semi-formal resort wear (jackets/suits required for men, including ties. Dressy attire for women; sweater recommended based on temperature.)
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May 02
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7:30 AM - 12:00 PMTHINK 12 Registration and Information Desk
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8:00 AM - 9:00 AMBONUS THINK Impact SessionView Details
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8:00 AM - 9:00 AMCalifornia/Nevada Credit Union League Hosted Member BreakfastView Details
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8:00 AM – 12:00 PMCO-OP Club (Grand Salon G & H)
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8:00 AM – 12:00 PMMasterCard Theater (Grand Salon J)
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9:00 AM - 9:45 AMSpeaker: Chris Berman, ESPN SportsCenter AnchorView Details
Topic: From Connecticut Sports to the Worldwide Leader: The Swami Looks Back on 30+ Years at ESPN
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9:45 AM - 10:45 AMPutting It All together
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10:45 AM - 11:30 AMSpeaker: Brett King, "Author, “Bank 2.0"
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11:30 AM - 12:00 PMTHINK 12 Closing and THINK 13 AnnouncementsView Details
Be sure to hear the exciting news for THINK 13!
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